Cancellation policy

At PAW LUXE, we begin processing orders as soon as they are placed to ensure fast delivery.

Order Cancellation

* Orders can only be canceled before they are processed and shipped.
* Once an order has been processed, packed, or handed over to the courier partner, it cannot be canceled.
* Customers who wish to cancel an order must contact our support team as soon as possible after placing the order.

Prepaid Orders

If a prepaid order is successfully canceled before processing, the refund will be issued to the original payment method within 5–7 business days.

Cash on Delivery (COD) Orders

COD orders can be canceled only before shipment. Once shipped, cancellation requests will not be accepted.

PAW LUXE reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or other unforeseen circumstances. In such cases, a full refund will be provided for prepaid orders.